With the use of virtual PBX systems based on Voice over IP (VoIP for short) technologies, companies receive maximum flexibility, mobility and transparency with optimized costs. We know the offers on the local market, the available technologies and are able to find the right solution for companies with 5 to 500 employees. Take advantage of the opportunity of independent expertise from Interscale and secure all the resulting benefits.
Unmatched flexibility through the use of the latest technologies
Unified Communications
A unified communications solution combines corporate communication
Tools commonly found on user desktops and mobile devices into an easy to use and intuitive UCC platform. With Unified Communications, you create a uniform user experience on all devices and channels:
Media integration – Audio, video or text functions and instant messaging.
Presence information – In the case of home offices, multiple offices or different locations, you can see at a glance whether someone can be reached.
Context integration – Connection of the CRM or an ERP system with the UC client.
Cooperation functions – Collaboration functions that also enable desktop and file sharing.
Benefits of Real Time Communication (RTC)
Team collaboration
With the increase in home offices, collaboration tools have become an indispensable tool for successful business communication. Various team messaging functions offer the ideal platform to make the flow of information in teams as easy as possible. Group users in departments, teams or projects in order to quickly and effectively collect ideas, exchange files or dynamically start audio and video conferences with screen sharing.
Instant messaging (IM)
In the private sphere, the use of instant messaging with programs such as WhatsApp is already widespread. The business world is also developing more and more in this direction, so that a chat function plays a central role for fast and uncomplicated communication. Chat between employees and potential customers is also part of instant messaging. The better accessibility can lead to increased customer satisfaction.
Virtual telephone systems
As a company, you can now obtain your PBX as a web-based service from a provider. No additional hardware needs to be installed in addition to VoIP-capable handsets (SIP telephones). As before, you can take calls using your normal desk phone or with a headset on your PC. This form of a cloud telephone system is enjoying increasing popularity among Swiss companies.
Compared to the hardware PBX, the virtual telephone system has several advantages:
- low base initial investment
- low hardware maintenance costs
- flexibility in terms of the number of participants and therefore particularly suitable for companies with strong growth and scaling
- various flexible billing models
- easy move to new premises
- settings can be edited online, regardless of location
What is a PBX system?
The term PBX stands for Private Branch Exchange. This refers to a
private branch exchange, i.e. a telephone system which,
as an exchange, connects several terminals with each other and
with the public telephone network.
This refers to a private branch exchange, i.e. a telephone system which,
as an exchange, connects several terminals with each other and
with the public telephone network.
PBX are now increasingly implemented as software on standard hardware.
These solutions can be easily integrated into other systems, e.g. with
mobile telephony, video conferencing, collaboration e.g. unified communication or
instant messaging.
